Horizon

Terms of Service

Effective November 14, 2026

These terms are an agreement between you and HUI Solutions (“we”, “us”) for your use of Horizon, our customer relationship management software for businesses (the “Service”). By creating an account, accepting an invite or subscribing, you agree to these terms on behalf of yourself and the business you use Horizon for. If you don't agree, don't use the Service.

1. Accounts

  • The Service is for businesses, not personal or household use. You must be at least 18 and able to agree to these terms for your business.
  • Give us accurate account and business details, and keep them current.
  • Keep your password private. You're responsible for activity under your account and for the people you invite to your team.
  • Tell us right away at [email protected] if you think your account has been accessed without permission.

2. Plans, trials and billing

  • Paid plans are billed monthly in advance by card through our payment processor, Stripe. Prices and plan limits are shown on the Plans page when you subscribe.
  • First-time subscribers may get a free trial. Unless you cancel before it ends, your subscription starts and your card is charged at the end of the trial.
  • Subscriptions renew automatically each month until cancelled. You can cancel at any time from Plans → Manage billing; you keep access until the end of the period you've paid for.
  • When you change plans, the price difference is prorated on your next invoice.
  • Fees are non-refundable except where required by law or where we decide otherwise.
  • If a payment fails, we and Stripe will retry it. If it still can't be collected, access to the Service may be paused until the subscription is paid. Leads submitted through your website form keep being saved while access is paused.
  • We may change prices with at least 30 days' notice by email. The new price applies from your next billing period after the notice.
  • Prices don't include taxes; you're responsible for any that apply.

3. Your data

  • You own your data. Information you or your website visitors put into Horizon, such as leads, messages, notes and email templates (“Customer Data”), belongs to you. You give us permission to store and process it only to provide, secure and improve the Service for you.
  • You're responsible for collecting Customer Data lawfully. That includes having a privacy notice on your website that tells visitors their form submissions are shared with service providers such as Horizon, and having permission to contact the people you email.
  • How we handle personal information is described in our Privacy Policy.

4. Email outreach and acceptable use

You agree not to use the Service to:

  • send spam, or email people who haven't given you their contact details or a reasonable expectation of hearing from you, including purchased or scraped lists;
  • break anti-spam and marketing laws such as CAN-SPAM, or the Telephone Consumer Protection Act when you call or text leads;
  • send anything unlawful, deceptive, harassing or infringing, or malware;
  • remove or bypass the unsubscribe link or business address that Horizon adds to outreach emails;
  • access another business's data, probe or overload the Service, or resell it without our written permission.

We may suspend sending or the account if bounce or complaint rates suggest abuse, or if we reasonably believe these rules have been broken. Where practical, we'll tell you first.

5. AI lead scoring

Horizon uses artificial intelligence to suggest how promising a lead is and when the customer wants the work done. Scores are automated estimates and can be wrong. Use them as a guide, not as the only basis for decisions about the people who contact you.

6. Third-party services

The Service relies on providers for hosting, database, email delivery, payments and AI. Your use of payment features is also subject to Stripe's terms. We aren't responsible for third-party services we don't control.

7. Availability and changes to the Service

We work to keep Horizon available and secure, but we don't promise it will be uninterrupted or error-free. We may add, change or remove features. If we remove a major feature of a paid plan, we'll give you reasonable notice.

8. Disclaimer

Except as stated in these terms, the Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

9. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or business, even if warned of the possibility. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event that gave rise to the claim.

10. Indemnity

You'll defend and compensate us for claims by third parties arising from your Customer Data, the emails and messages you send through the Service, or your breach of these terms.

11. Ending the agreement

  • You can stop using the Service and cancel your subscription at any time.
  • We may suspend or close an account that breaks these terms, or that remains unpaid after the retry period.
  • After an account closes, you can ask us at [email protected] within 30 days for an export of your leads. After that we delete Customer Data, except copies we must keep by law and backups, which are overwritten on their normal schedule.

12. Changes to these terms

We may update these terms. For material changes we'll give at least 14 days' notice by email or in the app. Continuing to use the Service after the changes take effect means you accept them.

13. Governing law

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Disputes will be heard in the state or federal courts located in Illinois, and both parties agree to their jurisdiction.

14. Contact

Questions about these terms: [email protected].